Hardware Return Policy
DOA and Non-DOA Return Policy
Please contact your CLD Sales Representative to submit a RMA (return merchandise authorization) and determine the return policy for your specific hardware.
DOA (Defective Upon Arrival) Return Policy
Customers have 24 days from the date of shipment to request a DOA return for items that are returnable under the Manufacturer’s DOA Policy. All DOA products returned must be re-packed in the original package with all manuals, cables, and accessories as received by the customer.
Product being returned as DOA will be subject to testing. If product returned is tested and not found DOA, the product will be returned to the customer. The customer will be charged freight and insurance on the return.
Non-DOA Return Policy
Customers have 12 days from the date of shipment to request a non-DOA return.
Non-DOA Product must be un-opened. If a manufacturer/vendor seal is located on the item, it must not be broken. The Product box must be clean and undamaged, with no usage marks of any kind. Product must be Factory Sealed in fully resalable condition. Product must be free of any external markings, stickers, etc.
Non-DOA Product that does not contain a manufacturer/vendor seal must contain the original packaging, both inside and outside. All Non-DOA products without a seal will be opened and inspected. Product must be complete with all manuals, cables, warranty cards, static bags, etc., just as it was originally received by the customer.
Non-DOA Items(s) will be returned to the customer with return shipping and insurance paid by the reseller if not in resalable condition.
All Non-DOA returns will be assessed a restocking fee of 5 percent or $50.00, whichever is greater.
All Non-DOA returns must be shipped in a double shipping box.
Customer is responsible for freight cost when returning all DOA and Non-DOA product. Item(s) will be returned to customer, freight and insurance collect, should it be found that item(s) are not in resalable condition.