Storhous

Privacy Policy

Last Updated: January 29, 2024

CLD Consulting LLC (“CLD,” “we,” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you purchase, download, install, register with, access, or use Storhous (including all related documentation, the “App”) or www.storhous.net and any subdomains thereof (including any content, functionality, and services offered thereunder, the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information. By purchasing, downloading, installing, registering with, accessing or using the App or Website, you consent to the data practices described in this policy.

Data We Collect and How We Collect It

Information You Provide:

We collect several types of information from and about users of our App and Website, including information by which you may be personally identified (“personal information”), such as:

  • First and Last Name

  • Email Address

  • Postal Address

  • Telephone Number

  • Location

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you (a) purchase, download, install, register with, access, or use the App or Website; or (b) send us messages or request support or assistance. We also may gather additional personal or non-personal information in the future.

Information We Automatically Collect:

When you download, access, and use the App or Website, they may use technology to automatically collect:

  • Usage Details, including traffic data, location data, logs, and other communication data and the resources that you access and use on or through the App.

  • Device Information, including the device’s unique device identifier, IP address, operating system, browser type, mobile network information, and the device’s telephone number.

  • Stored Information and Files, including, for example, photographs, audio and video clips, personal contacts, and address book information.

  • Location Information. This App does not collect real-time information about the location of your device.

The information we collect automatically may include personal information or we may maintain it or associate it with personal information we collect.

The technologies we use for this automatic data collection may include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or other device. It may be possible to refuse to accept mobile cookies by activating the appropriate setting on your smartphone. However, if you select this setting you may be unable to access certain parts of our App or Website.

  • Web Beacons. Pages of the App, Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related app statistics (for example, recording the popularity of certain app content and verifying system and server integrity).

How We Use Your Information

We use information that we collect about you or that you provide to us, including each category of personal information:

  • To present you with the App, Website and their contents, and any other information, products, or services that you request from us;

  • To inform you of other products or services available from CLD and its affiliates;

  • To provide you with notices about your account, including expiration and renewal notices;

  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

  • To notify you about changes to our App or this Privacy Policy;

  • To allow you to participate in interactive features on our App or Website;

  • In any other way we may describe when you provide the information; and

  • For any other purpose with your consent.

The information we collect automatically helps us to improve our App and Website and to deliver a better and more personalized experience by enabling us to estimate our audience size and usage patterns, store information about your preferences, allowing us to customize our App and Website according to your individual interests, speed up your searches, and recognize you when you use the App or Website.

If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see “Choices About How We Use and Disclose Your Information.”

How We Share Your Information

CLD does not sell, rent or lease your information to third parties. However, we may share your information, including each category of your personal information, with trusted partners, service providers, affiliates, and other third parties to help perform statistical analysis, send you email or postal mail, provide customer support, or fulfill transactions. All such third parties are prohibited from using your personal information except to provide these services to CLD, and they are required to maintain the confidentiality of your information. We also may store your data on servers provided by third-party hosting vendors with whom we have contracted.

We may also share your information, including each category of your personal information, with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our App and Website users is among the assets transferred.

CLD may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with any court order, law, or legal process, including to respond to any government or regulatory request; (b) enforce or apply our terms of use located at www.cldconsulting.us/storhous/terms-of-use; or (c) protect the rights, property, or safety of CLD, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may share aggregated information about our users, and information that does not identify any individual, without restriction.

Choices About How We Use and Share Your Information

We strive to provide you with choices regarding the information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the App may then be inaccessible or not function properly.

  • Location Information. You can choose whether or not to allow the App or Website to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some parts of the App or Website may become inaccessible or not function properly.

  • Promotional Offers from CLD. If you do not wish to have your contact information used by us to promote our own or our affiliate’s or third parties’ products or services, you can opt-out by contacting us using the information set forth under “Contact Information” below. If we have sent you a promotional email, you may opt-out of such communications by clicking on the Unsubscribe button in the email.

  • Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt-out by sending us a message using the information set forth under “Contact Information” below.

How We Retain Your Information

CLD will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. 

Accessing, Correcting, and Deleting Your Information; Data Portability

Accessing, Correcting and Deleting Your Information:

You may send us an email at support@storhous.net to request access to, correct or delete any personal information that you have provided to us. Once we receive your request and confirm your identity, we will provide you access to, correct, or delete your personal information from our records. Note that we may not be able to delete your personal information except by also deleting your user account.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

  • Comply with applicable law;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Additionally, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Data Portability:

You may send us an email at support@storhous.net to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive your request and confirm your identity, we will disclose to you:

  • The categories of personal information we collected about you;

  • The categories of sources for the personal information we collected about you;

  • Our business or commercial purpose for collecting that personal information;

  • The categories of third parties with whom we share that personal information;

  • If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained; and

  • The specific pieces of personal information we collected about you.

Data Security

CLD has implemented measures designed to secure your personal information from unauthorized access, use, alteration, and disclosure. When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through the App or Website cannot be guaranteed. Any transmission of personal information is at your own risk. 

You may also transmit or transfer data to, from, or through the App or Website. All data is transmitted and transferred at your own risk. No security measures are perfect or impenetrable, and we cannot and do not guarantee that your data will not be viewed or accessed by unauthorized persons.

Children Under the Age of 18

Our App and Website are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this App, the Website, or through any of their features, register on the App or Website, use any of the interactive or public comment features of the App or the Website, or provide any information about yourself to us. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information set forth under “Contact Information” below.

Changes to Our Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our App and Website, or by updating any privacy information on this page. Your continued use of the App or Website or services available through the App or Website after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

To ask questions or provide comments about this privacy policy, or to appeal any action made with regard to your requests for accessing, correcting or deleting your personal information, contact us by: